Terms of Service


We reserve the right to cancel any orders and reimburse the customer any monies paid.

If an item ordered happens to be out of stock as sometimes happens we will reimburse any monies paid and apologise for any inconvenience caused.

By visiting and/or ordering from McNeelaMusic.com you agree to be bound by our terms and conditions and all policies within our web site. McNeelaMusic.com reserve the right to update or modify these term and conditions at any time and without notice and are affective immediately upon posting on this site. We ask you to review these terms and conditions whenever possible for your own benefit in using our website.

Web Ordering

Our ordering system is straightforward choose item/items to add to the shopping basket, log in or create a new account, enter the required details and click the payment box to process your credit card. You will then receive an email confirming your order details and current order status.

Your emailed order confirmation document does not signal our acceptance of your order. We reserve the right to accept or cancel your order placed on this website without the need to give explanation or reason. Upon cancellation of your order we will immediately issue a credit to your credit/debit card used in the original order for the amount charged.

Under the Distance Selling legislation you have an option to cancel your order within 7 days which commences from date of delivery. Please note, it is the customer's responsibility to ensure the goods are returned safely to us and the customer must pay all postage costs. Please see our returns policy for more information.


Web cookies are text files, which are stored on your computer. They are used to help enhance the shoppers experience on our web site and without them the shopping cart system is unable to record your product purchasing.

Privacy Policy

At McNeelaMusic.com we are committed to protecting your privacy in accordance with the Data Protection Act. We respect your right to privacy and your desire for a secure online shopping experience. We do not sell, trade, or rent your personal information to other companies but in order for us to provide you with the best possible service we require your name, billing address, delivery address (if different from billing address) email address, contact phone number and payment details. This personal information is used to administer yourMcNeelaMusic.comwebsite account from point of order through to shipping of your products. From time to time we may notify our customers regarding new products, promotions and newsletters. We will not continue to send you information by email, once you have asked us not to.

Please view our fully updated Privacy Policy for more information.

Payment Method

In conjunction with Paypal we accept all major credits cards. Please see list below:

MasterCard, VISA, 3V VISA Vouchers & Prepaid Mastercard

Pricing & Vat Rate

All our advertised prices are in Euro and include VAT at the appropriate rate.

Product Information & Trade Marks

We aim to provide our customer with the best information relating to the product being viewed. We take great care and work closely with our suppliers to provide you with the most up-to-date images and product descriptions but from time to time we do make mistakes, so if you spot one, please let us know. We reserve the right to make alterations to product information and prices without prior notice and cannot be held responsible for any inaccuracies found on our web site. 

Privacy Policy 

Information that is gathered from visitors

In common with other websites, log files are stored on the web server saving details such as the visitor's IP address, browser type, referring page and time of visit.

Cookies may be used to remember visitor preferences when interacting with the website. Where registration is required, the visitor's email and a username will be stored on the server.

How the Information is used

The information is used to enhance the visitor's experience when using the website to display personalised content and possibly advertising.

E-mail addresses will not be sold, rented or leased to 3rd parties.

E-mail may be sent to inform you of news of our services or offers by us or our affiliates.

Visitor Options

If you have subscribed to one of our services, you may unsubscribe by following the instructions which are included in the e-mail that you receive.

You may be able to block cookies via your browser settings but this may prevent you from accessing certain features of the website.

Free Returns 

Free Returns marked on certain products are congruent to a maximum of €25 (or equivalent in other currency) return shipping cost. Confirmation of return shipping must be supplied to McNeela Music within 14 days of receiving the item(s).

Business Contact Information

Irish Musical Instruments Ltd.

Unit 137 Grange Dr, Baldoyle Industrial Estate, Dublin 13,


Phone: (+353)1 8322432

From USA: (011) 3531 8322432

Email: info@mcneelamusic.com