Shipping & Returns Policy
Some shipping delays to US & Australia due to the Corona Virus Pandemic & reduced number of international flights:
Small Items i.e. whistles (not tracked): No major delays
Large Items (not tracked): Some delays
Small & Large tracked items: Major Delays
For urgent orders, particularly larger items, please choose FedEx Express (4 - 6 day) shipping.
We now provide FREE FedEx on all flutes & Swan/Phoenix Concertinas.
UK & European Shipping: No major delays.
Please note: Shipping times are guidelines only and are not guaranteed unless otherwise specified.
IRELAND DELIVERY: 1 - 2 working day delivery for orders made before 12pm GMT
NORTHERN IRELAND: 3 - 7 working day delivery for orders made before 12pm GMT
UK: 3 - 7 working day delivery for orders made before 12pm GMT
Europe: 5 - 7 working day delivery for orders made before 12pm GMT
USA & Rest of World: 7 - 14 working day delivery for orders made before 12pm GMT
Return & Refund Policy
Thanks for shopping at McNeelaMusic.com
If you are not entirely satisfied with your purchase, we're here to help.
You have 7 calendar days to return an item (unless otherwise stated in the product description) from the date you receive it.
To be eligible for a refund, your item must be unused and in the same condition that you received it.
- Please send using Standard Post not DHL, GLS, FedEx, UPS or any privately owned shipping company.
- Please include your name, full postal address and order number in the return package.
- Your item must be in the original packaging.
- Your item needs to have the receipt or proof of purchase
- NB! If you are filling out a Customs Form please mark as GOODS FOR RETURN (or REPAIR if relevant) otherwise your package will be delayed and you may be liable for fees.
Our Address: 137 Grange Dr, Baldoyle Industrial Estate, Dublin 13, Ireland.
~ Once we receive your item, we will inspect it and notify you that we have received your returned item.
~ We will immediately notify you on the status of your refund after inspecting the item.
~ If your return is approved, we will initiate a refund to your credit card (or original method of payment).
~ You will receive the credit within a certain amount of days (usually 5 - 10 days), depending on your card issuer's policies.
Return and Repair shipments will be covered up to €25 (or equivalent in other currency) for one Return & Repair shipment only within 7 days of receiving your product for the first time and applies to standard post and excludes DHL, GLS, FedEx, UPS and all other private shipping companies. Contact us for more details.