Return Window

You have 30 calendar days to return an item from the date you receive it, unless specified otherwise in the product description. The item must be unused, in the same condition you received it, and with the original packaging. Please retain your receipt or proof of purchase.

Return Procedure

• Use Standard Post for returns, not DHL, GLS, FedEx, UPS, or any private shipping companies.
• All return packages must include a tracking number.
• Include your name, full postal address, and order number inside the return package.
• Ensure to use the correct Taric code. Contact us if you need assistance.
• If filling out a Customs Form, mark as GOODS FOR RETURN (or REPAIR if applicable).

Our Return Address: 137 Grange Dr, Baldoyle Industrial Estate, Dublin D13 X958, Ireland.

Refunds

Upon receipt of your return, we'll inspect the item and notify you on the status of your refund. If approved, we'll initiate a refund to your original method of payment. This process usually takes 5-10 days, depending on your card issuer's policies.

Note: McNeela Music does not take responsibility for items undelivered due to shipping address errors, incorrect information provided by customers, or unpaid import taxes.

Refunds for Undelivered or Returned Parcels

If a parcel is returned to us for any reason outside our control, including, but not limited to, unpaid customs duties or import taxes, incorrect or incomplete delivery information, or a refused/undelivered package, we will issue a refund for the product price only once the item arrives back with us in its original condition.

Please note: Original shipping costs are non-refundable once the order has been dispatched, this also applies to orders shipped under a “Free Shipping” promotion, as these shipping costs are paid by us and cannot be recovered.

Free Shipping

From time to time, we may, at our sole discretion, offer free shipping. This offer may be subject to specific conditions, such as a minimum order amount. We will clearly outline these conditions at the time of the offer on the cart page. We reserve the right to modify or withdraw the free shipping offer at any time without notice.

Return Shipping Charges

Return shipping costs are your responsibility, except in certain circumstances mentioned above.
Please note: Original shipping costs are non-refundable once your order has been dispatched, even if the parcel is later returned to us. Contact us in advance for return guidance.

Customs & Import Fees

Customers outside the EU may face import fees on delivery. Any customs charges, duties, or import taxes are the sole responsibility of the customer.
If these charges are not paid and the parcel is returned to us, the original shipping costs will not be refunded. For specific information, contact your local customs office.

Currency Considerations

All our prices are in Euro (€). The website's currency conversion function is a guide only. Customers may incur additional charges from their bank due to currency conversion. These charges are the responsibility of the customer and are not affiliated with McNeela Music.