Contact

shop-picture1.jpg

Please note: Shipping times are guidelines only and are not guaranteed unless otherwise specified. 

 

Please email us at: service@mcneelamusic.com (We usually respond within the hour)

Our Address: 137 Grange Dr, Baldoyle Industrial Estate, Dublin 13, D13 X958, Ireland.

Phone: (+353) 1 8322432

From USA: (011) 3531 8322432
 
Hours of business (Ireland GMT)

Mon-Fri: 9.00am to 4.30pm 
Sat: 11am - 2pm 

Bank Holiday Weekends: Closed Saturday, Sunday & Monday 

Easy directions from the M50

  1. Take the last exit on the M50 north towards Malahide
  2. Drive straight through the round­about (2nd exit) at the Clayton Hotel and con­tinue down the R139, straight through the cross-roads at Clare Hall, and straight through the next two round­abouts
  3. After you drive over the rail­way bridge take an imme­di­ate right turn into Bal­doyle Indus­trial Estate
  4. Take a left at the first T junc­tion and a right at the sec­ond T junc­tion
  5. About 200 yards on your left you should notice a sign for Music Shop, drive in there and we are the last fac­tory on the left, unit 137.
Frequently Asked Questions
 

Before getting in touch, maybe we can answer your question straight away here:

  • Has my package been shipped?

If your package was shipped, you would have received an email from info@mcneelamusic.com giving you confirmation. This email may have entered your spam folder so we would recommend checking there if you cannot find it.

  • Where can I find my tracking number?

If your package is being tracked, you would have received this tracking number in the shipping confirmation email.

  • How do I track my package?

You can track your package using the tracking number sent to you on https://www.anpost.com/. If you are shipping to the US with USPS, you can track your package on their site using the same tracking number once it reaches the US.

  • “What should I buy?...” - 

On our blog you can find great posts that will quickly help you in finding the perfect instrument for you and your needs.

Concertinas

Flutes

Whistles

Bodhráns

Take me to the traditional Irish music blog!

But if you do have any questions left unanswered, please do not hesitate to contact us at service@mcneelamusic.com or through our online contact form below. We will be happy to help find the perfect instrument for you.

  • Why has my Setanta whistle order not been shipped yet?
All of our Setanta whistles are handmade to order by John O’Brien, the Setanta whistle maker. In the product description of these whistles you can see there is a 6 - 8 week lead time (subject to change depending on demand). This is to allow John enough time to make your whistle to the highest standard. As soon as your new whistle or whistle set is ready, they will be sent to you and we will be in touch with shipping confirmation.

  • How do I purchase an item on your site?
The easiest and safest way to purchase is from us directly on our website. When viewing the product you wish to order, just click on the “Add to Cart” button. Once you have added all the items you wish to purchase to your cart, go to checkout and finalise the order.

  • How do I calculate the shipping cost to my address?
If you wish to calculate the shipping cost before going through the checkout, you can do so when viewing your cart. Add all the items you wish to purchase to your cart and then when viewing your cart click on the box “Estimate Shipping & Tax”. Here you can fill out the necessary information and you will see the cost of shipping for your order.

  • I see you have two emails, which one should I contact?
If you have a query involving purchasing a personal order or in relation to an order you have made or wish to make, please contact our dedicated customer service email service@mcneelamusic.com. However, if you have a business related query, please contact info@mcneelamusic.com.
 
If these do not answer the query you have, or they leave something unanswered, please contact us through the contact form below.
 
  • I've sent you an email. Why haven't I heard back from you?
We do our best to respond to all emails well within 24 hours (except at the weekends where a 48 hour time lapse may occur). If you can't see a reply from us within the above timeframe it may be nestling in your Junk folder. On occasion our replies to customer emails have gone into the recipient's Junk folder (very likely if you are with Outlook or Hotmail) or into one of the Promotions tab on Gmail. So have a look in your other email folders first and if you still can't find anything from us, send an email directly to service@mcneelamusic.com or message us on Facebook.
 
We rarely overlook or miss emails from our valued customers, if you are in that smallest of groups, we sincerely apologise. 

 

 *If you've a query that needs to be answered quickly, contact our dedicated Customer Service Team at service@mcneelamusic.com directly*
  

!